Customer Service Support
From the beginning of your purchase cycle to the end, our PT Medi Pratama support seal means you are:
- Responded to within 24 hours
- Treated with respect
- Satisfied with every correspondence with our PT Medi Pratama support team
Customer Service Quality
Once a product arrives at our warehouse, it is:
- Inspected thoroughly - this means each product has been tested and proven to work.
- Polished and primed
- Stocked with the utmost care
Customer Service Preparation
Once your product has been purchased, it is:
- Packaged with heavy duty bubble wrap, high quality cardboard, careful placement. We are talking the best in the industry.
- PT Medi Pratama stamp of quality
- Signed off by two PT Medi Pratama team members
Customer Service Duration
When your box leaves the warehouse, we are not done yet. We stay with you every step of the way. This means we:
- Follow-up post delivery to make sure your purchases meet your approval
- Provide education for the products that you’ve purchased
- Remain in contact for troubleshooting and other opportunities
Shipment & Returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via our shipping company partners, we also can used UPS/FedEX/USPS/TNT with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.